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Consumer engagement

On 19 November, Energy UK hosted a breakfast briefing on what consumer engagement could look like in a price cap world. The panel included Anthony Pygram (Director for Conduct & Enforcement, Ofgem), Gillian Cooper (Head of Energy Retail Markets, Citizens Advice), Greg Jackson (CEO, Octopus Energy), Richard Neudegg (Head of Regulation & Compliance, uSwitch) and Chair, Pamela Taylor (Chair, Energy Switch Guarantee). The discussion explored the potential impacts of the price cap on engagement, how tariffs are changing, Ofgem’s Supplier Market Access rules, customer service, the Warm Home Discount, and automatic switching sites.

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