Energy UK response to uSwitch research on consumer rights
Angela Knight, chief executive of Energy UK said:
“Consumers are at the heart of we do and we are constantly working hard to improve our relationship with them. There have been many changes taking place, which aim to make the market simpler, clearer and fairer for customers. With over 20 different suppliers, more than a million customers have switched to a smaller energy provider this year alone.
“The industry believes in promoting a competitive market which produces good outcomes for consumers. We are committed to working with the Government, regulators, consumer groups and our members to improve consumer confidence, trust and effective engagement.”