Switching sites must be transparent with customers
Switching sites should disclose how much commission they make and always show customers every deal available. There are more companies in the market than ever before offering a wide range of deals. However, the efforts of the industry to become more transparent and competitive are hindered if the rest of the energy retail community do not follow suit.
Angela Knight, chief executive of Energy UK said:
“Comparison sites should not benefit from limiting options to customers. Not disclosing commission and not advertising the full array of deals on offer undermines the industry’s work to be more up front with customers. Switching energy supplier is a good way to save money on gas and electricity and comparison sites are a great way to help customers do this. The energy industry is committed to transparency and we expect others in the energy supply chain to do the same.”