Energy UK response to customers satisfaction figures
Customer service is a key priority for energy companies which is why they have been investing in new systems, staff and new cheaper tariffs. Change takes time in an industry as large as the energy sector. It is heartening to see that Which?’s customer satisfaction score has improved, however we do not underestimate the challenges ahead. This comes at a time when the best tariffs are up to 10 per cent cheaper than this time last year.
No one wants to see complaints and most are dealt with by the end of the next working day with no more than a phone call. The majority of queries relate to billing issues, a problem that will be significantly reduced with the roll-out of smart meters.
If any customer is concerned or has a problem with their energy supplier they should speak to their company first. A simple guide to helping people resolve their problems can be found online.