Energy UK comment on Ofgem's proposal to cap prepayment meter warrant charges
Following Ofgem's proposal to cap prepayment meter warrant charges, Energy UK has issued a statement.
Lawrence Slade, chief executive of Energy UK, said:
“A prepayment meter is only ever installed under a warrant as a last resort. Energy providers always take a customer’s ability to pay into account when setting up a repayment plan for energy debt. It is important for customers to discuss their circumstances directly with their supplier, so an appropriate payment plan can be put in place. Suppliers will make numerous attempts to contact customers in debt, by various means and at different times of the day, based on the information they hold for the customer.
“The industry takes its obligations in this area very seriously and supports proportionate measures that improve outcomes for vulnerable consumers. This winter two million low income customers will receive an energy rebate worth £140 as part of the industry’s Warm Homes Discount obligations. Britain’s six largest energy suppliers have also signed up to Energy UK’s Safety Net for vulnerable customers, pledging to never knowingly disconnect a vulnerable customer at any time of year.”