Energy UK responds to Citizens Advice's energy star rating league table
Responding to Citizens Advice’s latest energy star rating league table, Energy UK’s chief executive Lawrence Slade said:
"In an increasingly competitive market, good customer service is just as important as price for many customers choosing their energy supplier. With 11 suppliers having exited the market since the start of last year - many of whom struggled with their customer service as well as financially - we agree that Ofgem needs to toughen the requirements for new and existing suppliers. Increasing trust and confidence in the market means ensuring suppliers are not only financially equipped to compete on price in a difficult climate but can also deliver the quality of service that all customers, including ones in vulnerable circumstances, are entitled to."