The voice of the energy industry

Over five million customers switch so far in 2019

Energy UK’s latest electricity switching figures - published today - reveal that 626,284 customers moved to a new supplier last month - down 1.1% on October 2018.

This brings the total number of switches to 5,367,738 so far this year, up 9.2% on the same time last year - when a record 5.8 million customers switched supplier.

Audrey Gallacher, Energy UK’s director of policy, said:

“This month’s figures show that consumers continue to take advantage of the increased competition. Over 5.3 million customers have already moved to a new supplier and switching is on track to hit the 6 million mark this year.

“With the temperatures dropping across the country, I’d encourage consumers to get in touch with their supplier or have a look online to make sure they’re on the best deal ahead of winter and the cold weather.

“More importantly I’d urge everyone to make their homes more energy efficient – for example by insulating the roof or installing LED light bulbs -  as this is the best way to save money on your bills and at the same time do your bit to save the planet”

Notes to editors

  • To see the latest monthly switching stats, please visit Energy UK’s website.
  • The switching data is now supplied by Gemserv (starting from September 2018). Gemserv Limited is the service company contracted by the MRA Service Company (MRASCo) to provide services in support of the MRA including the management of its governance and providing specialised expertise to MRASCo in support of the growing electricity retail market. Historical data up to August 2018 was provided by Electralink.
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